Frequently Asked Questions
These are some examples of frequently asked questions. If you have any more please send us a message and will answer any you may have.
Are you insured?
Yes we have public liability cover. Our insurance policy will cover any accidental damages and claims. A copy can be requested from us so please ask.
What areas do you cover?
We cover London, Surrey, Hampshire and surrounding areas within 50 miles radius.
We first need to gather the information about the area you want cleaning either over the phone or by a site survey. Also the rough size of the carpet, upholstery or hard floor along with the overall condition. We can then provide a quotation for you.
What forms of payment do you accept?
We take Cash, Card or payment via BACS. We carry card readers with us to make payment easy and an invoice will be given.
Do you offer stain protection for carpets and upholstery?
Yes we provide Stain Protection for all types of fibre and fabric which is sprayed on after the clean to help against further spillages.
what method of carpet cleaning do you use?
We use hot water extraction also known as steam cleaning. This is the best and most efficient carpet cleaning method.
Is there a minimum charge for your service?
Yes our minimum charge for any service is £55.00 total, London parking and Congestion Charge will also be added.
Do you work weekends?
We work Weekends and Evenings to fit around busy schedules. Please let us know any specific requirements you have time wise.